Support

Keep the work. Fix the interruption.

Contact

Email ididia@pm.me. Include your device and browser, the step that failed, the exact message you saw, and whether you have a progress file. Do not send private answers, photographs, passwords, access codes, or access keys in a support request.

Common recovery steps

The app did not open

  1. Start a new ChatGPT conversation and ask: “Open The Persistent Self.”
  2. Make sure the app is available and enabled for the ChatGPT account or workspace you are using.
  3. If it still does not open, include the exact message you see in your support email.

A follow-up or document is still waiting

  1. Keep the conversation open briefly while the requested result finishes.
  2. If the request expires or fails, press the same action again. Your saved draft answers will remain in the app.
  3. If the problem repeats, note which action you pressed and the exact message you saw.

The portrait was not placed

  1. Make sure you selected a clear photograph you have permission to use.
  2. Keep the conversation and app open while ChatGPT creates the portrait and places it into the record.
  3. If the portrait fails, try the portrait action again. Image availability and limits depend on your ChatGPT account.

Move to another device

Your saved record does not move to another device automatically. Download a progress file on the original device, move it through a secure channel, and load it on the new device. The file is not encrypted by the app, so treat it as private. People who share the same browser profile may be able to see the same saved record.

Remove your data

Use the app's remove controls for photographs and portraits, then clear the app's site data in your browser to remove saved answers and outputs. If a photograph or message was added to ChatGPT, delete it or the conversation separately with ChatGPT's controls.

Safety

The interview can be demanding. You may leave any answer blank or stop. The app is not crisis support. In an emergency, contact local emergency services or an appropriate crisis resource.